Frequently Asked Questions

Everything you need to know about shopping with Cocopup London.

How long does shipping take within the UK and internationally?

Standard UK delivery typically takes 2-4 business days. For international orders, shipping times vary by destination but generally take between 7-14 business days depending on customs processing.

What is your return policy for accessories?

We offer a 30-day return policy for all unused items in their original packaging. Please note that for hygiene reasons, certain products may be exempt unless they arrive faulty.

Are your products vegan and cruelty-free?

Yes, at Cocopup London we are proud to use high-quality vegan leather and synthetic materials for all our accessories, ensuring no animal products are used in our collections.

How do I care for and clean my Cocopup items?

We recommend wiping your items down with a damp cloth and mild soap. Avoid machine washing or harsh chemicals to preserve the finish of the vegan leather and hardware.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options such as Klarna and Clearpay for your convenience.

Can I track my order once it has been dispatched?

Absolutely. Once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking link so you can monitor its journey to your door.